customer experience

Harcros Chemicals President & CEO, Mark Hamilton, Shares His Perspectives from the Top

Harcros Chemicals President & CEO, Mark Hamilton, Shares His Perspectives from the Top

July 20, 2023
7 MIN READ
Harcros Chemicals President & CEO, Mark Hamilton, joins Knowde to share his insights into shifting customer expectations and talk through the importance of having...

What the Chemical Industry Can Learn from the Southwest Airlines Meltdown

February 1, 2023
4 MIN READ
The SWA catastrophe is a case study in the inherent risks of underfunding key technology initiatives — and industry executives should take note.

Online Customer Experience Top Priority for Suppliers in 2023

January 5, 2023
16 MIN READ
Digital transformation experts highlight the value of building world-class online customer experiences.