customer experience

What the Chemical Industry Can Learn from the Southwest Airlines Meltdown

February 1, 2023
4 MIN READ
The SWA catastrophe is a case study in the inherent risks of underfunding key technology initiatives — and industry executives should take note.

Online Customer Experience Top Priority for Suppliers in 2023

January 5, 2023
16 MIN READ
Digital transformation experts highlight the value of building world-class online customer experiences.